Welcome to therapeuticsskincare.com (the “site”), a website operated in the United Kingdom by Essentially Yours LTD, a company incorporated in England and Wales with company registration number 3818257, VAT Number T745-1563-31 and whose registered address is High Road, Whetstone, London, N20 9BH. therapeuticsskincare.com is hereby referred to as “Therapeutics”, “Site”, “we”, “us” or “our”.
We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our Site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.
For the purposes of applicable laws, the data controller is Essentially Yours LTD, a company incorporated in England and Wales with company registration number 3818257, VAT Number T745-1563-31 and whose registered address is High Road, Whetstone, London, N20 9BH.
Web Sites Covered by this Statement
This Privacy Statement covers the collection and use of data on the www.therapeuticsskincare.com web site in the United Kingdom. This Statement does not apply to any of the sites, which can be linked to (e.g. our suppliers/customers web sites) from this web site.
Information we collect about you:
With regard to each of your visits to our Site, we may automatically collect the following information:
- technical information including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any telephone number used to call our customer service number.
How we will use this Information:
Administration of our Site: To administer our Site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our website. This helps us to improve the service we offer you.
Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer.
Providing customer service in pursuit of our legitimate interest as a retailer: The information we collect from you will (a) allow you to participate in interactive features of our service when you choose to do so; (b) allow us to measure or understand the effectiveness of advertising we serve to you and others; and (c) allow us to make suggestions and recommendations to you and other users of our Site about goods or services that may be of interest to you or them.
Security of our Site: As part of our efforts to keep our Site safe and secure.
Information you give us:
You may give us information about you by filling in forms on our Site or by corresponding with us by telephone, e-mail, or otherwise. This includes information you provide when you register to use our Site (which you must do if you would like to use some of the services and features we offer), subscribe to our services, or place an order on our Site. This information may include your name, address, telephone number, e-mail address and debit or credit card information (if you wish to place an order on our Site). You may also submit enquiries, feedback, suggestions, ideas or other information. We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you. When you register with us you can view your personal information in ‘Account'. You can access 'Account' directly to amend any personal details, for example if you change your address. If you forget your password, simply click on the 'forgotten password' link on the register or login page and an e-mail containing a link to verify your email address will be sent to you. Once you have verified your email address, you will be given the option to set a new password.
At the point of collecting your information, we will offer you the choice as to whether you want to receive further communications about special offers, product information or other marketing messages. If you choose not to receive these communications, we will not use the information you provide for this purpose.
How we will use the Information you give us:
Administration of our Site and performance of contract with you: The information you give to us is necessary to enable us to:
- Fulfill your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfillment of your order)
- Maintain your account
- Accounting, billing, reporting and audit including credit checking or screening & debt collection
- Authentication and identity checks
- Credit, debit or other payment card verification and screening
- Safety, security, health, training, legal and administrative purposes;
Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details such as your e-mail address and telephone number and order details to enable us to answer any questions you have about using our Site, notify you about the status of your order, and other customer care services such as identifying your requirements and shopping preferences.
Direct Marketing: In order to improve your shopping experience with us we want to keep you up-to-date on our latest products, promotional offers and events. We will only contact you with marketing materials if you have consented to this, and only via the methods to which you have consented (e.g. electronic means (e-mail or text).
We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can tailor your experience so that it is easier to shop with us.
We may keep your information for a reasonable period to contact you about our services.
Wherever your personal information may be held with Therapeutics Skincare. we intend to take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure. Whilst we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as practicable.
If at any time you no longer wish to be contacted in this way, please e-mail firstname.lastname@example.org
All e-mail offers that you will receive from Therapeutics Skincare will tell you how to decline further e-mail offers. We will then make reasonable efforts to amend your details as soon as practicable.
To Amend Your Information
Therapeutics Skin Care seeks to ensure that your information and preferences are accurate and complete. If there have been any changes to your contact details, please advise us by e-mailing:email@example.com . We will then make reasonable efforts to incorporate the changes in your personal information that we hold as soon as practicable.
Requesting a Copy of Your Personal Data
You have the right to ask for a copy of your information (for which we charge a small administration fee) and to correct any inaccuracies.
If you would like to see a copy of your Personal Data, please request this by e-mailing firstname.lastname@example.org
Therapeutics Privacy Statement is subject to change at any time and without notice.
Third Party Websites
Our Site may, from time to time, contain links to and from the websites of our sister sites, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will not share your information with any third party.
Therapeutics Privacy Statement is subject to change at any time and without notice.