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Terms & Conditions

How to pay:
When you order from our website your payment details are taken by our payment gateway provider WorldPay and processed in a matter of seconds. Your full payment is required with the order.

If you wish to order by email please provide a telephone number so we can call for your credit or debit card details (for your safety, please do not email your payment details to us). 

Credit and debit cards:
We accept all cards showing the following signs on the card: Access, Visa, Mastercard and Maestro, all debit cards. (Please note: we do not accept cheques).

Therapeutics Skincare established a secure position by using RBS WorldPay instead of their own payment gateway to process online card payments, which is why when you buy from us you leave our site and go through RBS WorldPay, Europe’s largest secure payment service provider. We want to reassure our customers that when you buy from us we don t hold your financial details, everything is processed through RBS WorldPay, all we hold are your contact details, such as address and contact numbers. This means that should someone hack into our web site there are no financial details of any kind to be stolen. 

Dispatch of goods:
We try to dispatch every order received before 1pm the same day for delivery the next day, but during busy times this may be longer, so please allow three days for delivery. If you have not received by then please contact us as soon as possible.

Returns:
Please advise of any damage or shortages in delivered goods within 24 hours of their receipt. Our full terms and conditions are available on request.

Refund policy:
You have the right to cancel within 14 days of your contact with us or 14 days of receipt of order, unless the goods have been specially made for you. If you return the goods unopened (other than their outer packaging) or unused, to the delivery note 
address, we will refund you for the goods. This is only applicable to private consumers and not if used in the course of a business.
Therapeutics Skincare reserves the right to alter products details and prices at any time.

EBAY
It has come to our attention that our ranges are being sold on eBay. We do not allow this and therefore we do not recommend you buy from them as they are not authorised distributors. It is important that our products are fresh and up to date and we occasionally seen products which are old or even out of date being sold on e bay.

You should buy only from our own web site on the web or one of authorised distributors.

Essentially Yours Ltd - manufacturers of brands Natural Elements & Therapeutics Skincare.
Company Registration Number: 3818257
the registered office address is High Road, Whetstone, London N20 9BH